Frequently asked questions
Everything you want to know about Franky's Pillow. Is your question not here? Please contact us at firstname.lastname@example.org!
About Franky's Pillow
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What is the size and weight?
Franky's is available in one size: 35 x 55 cm (L x W). You can choose the thickness and hardness, i.e. the height: 7 cm, 9 cm, 10 cm, 11 cm, 12 cm, 13 cm, 14 cm or 16 cm.
The cushion weighs 2kg.
What materials is it made of?
The pillow is made of tencel, bamboo and soya foam. These materials are durable and ensure that the pillow is extra soft and comfortable, breathable and offers good neck support.
Read more about the materials here.
Who is Franky's for?
Franky's Pillow is an adjustable pillow that is suitable for every type of sleeper. Because the pillow is adjustable and you can choose not only the height but also the hardness, there is always a pillow that suits your sleeping style.
How can one cushion be right for everyone?
Because you can fill Franky's Pillow in more than 20 ways, creating different heights and hardnesses, the pillow is suitable for everyone. It is actually 20 pillows in one and you decide yourself which pillow you like. If your sleeping position or mattress changes, you can simply adjust your pillow by using different foam layers, compartments and zips.
Everyone receives the same four foam layers at home, so there is no need to decide beforehand how high or hard you want your pillow to be. You can put all this together at home, try it out and adjust it if necessary.
How do I determine the right thickness of my pillow?
Thanks to the four layers of foam and the use of two compartments, you can fill your Franky's Pillow in more than 20 different ways. You have a choice of eight different heights and four hardnesses. With the included manual(or this page) you can easily do this yourself at home. Feel free to try out different filling options, because everyone gets all four foam layers delivered to their home and you can test sleep for 30 nights.
Is Franky's suitable for all beds?
Yes, you can assemble the pillow yourself and make it suitable for any mattress. If you have a hard mattress, it is nice to make the pillow a bit higher. Do you have a soft mattress that you can sink into? Then your pillow should be a bit lower to create a healthy sleeping position.
What do I do with the layers I don't use?
Over the years, the hardness of your mattress decreases. This causes you to sink further into the mattress, reducing the space between your shoulder and the pillow. In this case you need a higher pillow. You cannot adjust this with a standard pillow, but you can with Franky's. Therefore, keep all layers well, so that you can always adjust Franky's when necessary. Also when your sleeping position changes for example.
You can also take your Franky's Pillow with you when you go on holiday, on a business trip or simply for a night out. So you can always adjust your pillow to the mattress you are sleeping on. Ideal, right?
Can I wash the cushion?
Both the foam and the cover can be washed in the washing machine at 40 degrees. The pillow comes with washing instructions. Washing your Franky's Pillow keeps it hygienic and fresh.
- The cover is washable at 40 degrees.
- Do not bleach.
The foam is washable at 40 degrees and should be dried on a flat surface and kept out of direct sunlight.
Advice: When washing the foam, use a short and gentle programme. Use only a little washing powder. Do not add fabric softener. You can use a medium speed to run the cushion in the machine (speed around 800).
How often should I wash the cushion?
We recommend that you wash the cushion x times a year. You can wash both the cover and the foam layers in the washing machine.
Is my standard pillowcase also suitable for Franky's?
Sure, you can just put Franky's Pillow in your pillowcase.
Where is Franky's Pillow made?
Franky's is designed by a team of experts and is handmade in Europe.
How does the cushion smell?
Where most pillows stink when you unwrap them, this is not the case with Franky's. Most memory foam pillows have a chemical factory smell when you unwrap them.
Franky's is made of soya foam and treated with a blossom oil that is also used in spas and has a relaxing effect. This blossom comes from the orange tree, which blossoms beautifully in spring. Unfortunately, this scent does not last long. We do not expect it to, but if you do not like the smell you can always wash the pillow.
I am still hesitating, how can I be sure that this cushion is perfect for me?
We believe that Franky's Pillow is suitable for everyone, because you can compose the pillow completely by yourself. With eight different heights and four different hardnesses, there is always a composition that suits you. That's why we give you30 nights of trial sleep.
Do you really find the pillow does not sleep well? Please let us know within 30 days. You may then return the pillow free of charge and receive a full refund.
If desired, we can also check with you to see if you have put the cushion together correctly. Please feel free to contact us for this.
Shipping and returns
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Are orders always delivered for free?
Yes, Franky's will be delivered to your home for free (please note that we only deliver in Europe). When the order has left our warehouse, you will receive an e-mail with the expected delivery time.
Can I return my order free of charge?
Yes, we don't assume but should your Franky's not suit you after all, you can return it within 30 days free of charge. To do so, go to www.frankyspillow.com/retour.
Which payment methods can I use?
You can use any debit or credit card linked to Visa, Mastercard or American Express, as well as Discover and JCB cards.
It is also possible to pay via:
- Credit card
- Klarna (retrospective payment)
- SOFORT Banking
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What is the warranty on the cushion?
Je ontvangt 1 jaar garantie op Franky’s Pillow. Ook mag je het kussen 30 nachten uitproberen, zodat je zeker weet dat het iets voor jou is.
Can I try out the cushion?
Yes, we are so confident in our quality that you can try Franky's Pillow for 30 nights. This way you first have time to determine your best composition. We assume that there is always a combination that suits you. If you can not find it you can always contact our customer service. We are happy to help!
If you are not satisfied with your pillow, please let us know within 30 days. In that case, you can return your Franky's Pillow free of charge and you will receive a full refund of your purchase price.